What you will do:
Communicate with customers via phone, chat & e‐mail
Track and follow cases to ensure they are closed efficiently and timely
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set up repairs for hardware‐related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
Fluency in Italian
Advanced English knowledge
Familiarity with iOS and/or macOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience is an advantage
Strong troubleshooting skills
What we offer:
Complete support to help you ease relocation to Greece – we cover flight tickets, hotel accommodation, house‐searching support and all at no cost to you
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Free online Greek language courses
State‐of‐the‐art premises, providing a great working environment with relaxing break areas
J-18808-Ljbffr
📌 Italian Customer Support (Italia)
🏢 Altro
📍 Italia