The Senior Director, Operations – AH leads the operational backbone of the At Home system, ensuring seamless end-to-end execution across customers & bottlers. This leader drives the operational planning, governance, and performance management processes that underpin sustainable growth and channel excellence across Hypers, Supers, Discounters and e-commerce in the Italy Franchise Operations, one of the most important markets in Europe.

The role acts as the system integrator for AH-translating global strategies into scalable operational frameworks, strengthening execution capability, ensuring consistent commercial strategy deployment, sustainable growth and long-term partnerships within the AH channel.
This role combines strategic customer leadership, business development, Joint Business Planning and cross-functional coordination. It brings a strong external customer lens together with deep commercial, financial and shopper insight capability to accelerate AH performance, category growth and mutual value creation across customers.
Key Responsibilities




- AH Operational Strategy & System Enablement
- Shape and translate global and European customer strategies clear, executable commercial plans, ensuring they are adapted to local realities while remaining aligned with global priorities and principles.
- Lead the operational planning cycle for AH, integrating customer, channel, commercial priorities into a unified operating plan.
- Represent the operational voice of AH customers in early program design with OU and brand programs, influencing innovation, portfolio, category vision to ensure operational feasibility, scalability and system ROI.
- Performance Management & Governance
- Lead AH commercial and operational performance management across key customers, monitoring revenue, NSR, transactions, distribution and execution KPIs.
- Leverage customer, shopper and performance data to translate insights into actionable recommendations, supporting scenario planning, opportun

📌 Senior Director, Operations (Italia)
🏢 The Coca-Cola
📍 Italia