Role Overview
Technical Solutions & Customer Success Specialist
Diversey – A Solenis Company è leader globale nelle soluzioni per la pulizia e l'igiene, offrendo tecnologie innovative per numerosi settori, tra cui l'industria alimentare e delle bevande.
Promuoviamo una cultura basata su inclusione, sicurezza, benessere e crescita professionale continuo.
Overview
We are looking for a customer-focused technical specialist to support the implementation, service, and ongoing success of innovative cleaning solutions. This role combines technical expertise, customer engagement, and commercial awareness to ensure successful deployments, deliver excellent customer experiences, and identify opportunities for business growth.
Responsibilities
Technical Solutions & Implementation
Assess customer requirements and operational needs to recommend appropriate solutions.
Support solution design, implementation planning, and technical validation.
Install, configure, commission, and optimise equipment at customer sites.
Ensure smooth integration into customer operations.
Customer Support & Service




Provide technical support, preventive maintenance, diagnostics, and repairs.
Deliver high-quality service to maximise equipment performance and minimise downtime.
Maintain accurate service documentation and system records.
Manage service materials and equipment effectively.
Customer Training & Success
Train customers on equipment operation, maintenance, and best practices.
Build trusted relationships through ongoing technical support.
Monitor solution performance and recommend improvements where appropriate.
Support long-term customer satisfaction and retention.
Commercial Support
Work closely with sales teams to support customer opportunities and technical discussions.
Identify opportunities for additional solutions and services.
Participate in customer meetings, demonstrations, and implementation activities as required.
Operational Excellence
Plan and prioritise activities efficiently.
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