Presentation overview
Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector

Job Title : CUSTOMER EXCELLENCE PROFESSIONA
LYou will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs

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Core company valu
esQuality and Precisi
onSustainability and Social Responsibili
tyHonesty, Transparency and Integri

ty
Organizational struct
ureReport to the Team Mana

ger
Key responsibili
tiesCoordinating integrated service processes from order entry to on-time delivery and order fulfil
mentMonitoring and posting customer orders received via EDI, TecCom and other chan
nelsManaging the initial set-up of new customers, including processes,



master data and special requirements, in close collaboration with Sales and custo
mersActing as main interface to service providers and carriers, including delivery coordination and invoice appr
ovalDelivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery n
otesOrganizing labelling activities and work or
dersMonitoring storage performance regarding age, quality, quantity, costs and effici
encyPlanning material requirements and managing packaging and decoration materials in line with purchasing proce
ssesEnsuring achievement of defined KPIs (e.g. on-time quantity fill, claim managem
ent)Supporting customer satisfaction through effective claim manage
mentMaintaining master data, including label management and Bill of Material upd
atesSupporting continuous improvement and cost-saving proj
ectsCreating purchase orde

📌 | 105727 | CUSTOMER EXCELLENCE PROFESSIONAL | (Italia)
🏢 Etjca. Agenzia Per Il Lavoro
📍 Italia