Experteer Overview The Program Manager leads end-to-end governance, coordination, and delivery of a multi-project program to realize business value and strategic objectives. Operating across functions and regions, you provide direction, prioritization, and oversight, ensuring timely, quality delivery and benefits realization. You act as a key interface between Service Excellence, Digital/ICT, and regional stakeholders to drive alignment and value in a global, cross-functional context. This is a strategic role focused on improving after-sales performance, processes, and customer satisfaction within a complex organization.
Retribuzione / Benefits
Define and maintain program vision, objectives, and roadmap aligned with business strategy
Ensure coherence and prioritization across all projects within the program
Define and manage governance structures, decision frameworks, and escalation paths
Monitor overall program performance, risks, interdependencies, and critical issues
Coordinate multiple projects and workstreams within the program
Ensure alignment of timelines, scope, priorities,



and resources
Manage interdependencies and conflicts between projects
Support sequencing and prioritization decisions to optimize business value
Oversee execution through Project Managers or Stream Owners
Ensure delivery against milestones, quality standards, and expected benefits
Identify and address program-level risks and issues, driving mitigation actions
Ensure consistent execution across functions, regions, and stakeholders
Act as the primary interface for program sponsors and senior management
Coordinate with central functions, regions, and external partners
Ensure alignment between business, ICT, and operational stakeholders
Support change management activities to enable adoption and sustainability
Define and track program KPIs and benefits
Monitor value realization and propose corrective actions
Consolidate and present program reporting to governance bodies and executive manageme

📌 Programmamanager/MT-lid (Italia)
🏢 Experteer Italy
📍 Italia