Additional Information

Job Number 26068427
Job Category Food and Beverage & Culinary
Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? N
Position Type Non-Management
Position Summary
Follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Main Tasks:
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
- Take care of amenities and place them in the room according to the guest preferences and hotel standards.




- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary materials and information; and complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.

QUALIFICATION
Essential:
- Ability to satisfactorily communicate in English with guests,

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