The company headquarters is located in Bolzano, Northern Italy, at the plant formerly owned by Lancia, a renowned manufacturer of industrial vehicles founded in 1937 and incorporated into the Iveco Group in 1975. IDV boasts an independent internal structure entirely dedicated to research and development, with full access to the company's extensive engineering resources. Role We are looking for an IT Specialist with expertise in Customer Management & Aftersales to join the IT, Digital & Aftersales team. The candidate will be responsible for the end-to-end management of IT systems supporting post-sales processes, ensuring efficiency, integration, and compliance in an international context. This role is crucial to guarantee proper spare parts distribution, warranty handling, claims management, and recall campaign execution. Key Responsibilities 1. Solution Design & Process Management * Application Design: Act as a functional expert in designing, configuring, and continuously improving IT systems dedicated to Customer Management and Aftersales. * Spare Parts & Distribution Management:



Manage IT systems supporting the entire spare parts order and distribution process, ensuring integration with logistics and warehousing. * Warranty & Claims Management: Implement and maintain IT solutions for warranty handling, claims processing, and interaction with service centers. * Recall Campaigns: Support IT systems dedicated to planning, executing, and monitoring recall campaigns, ensuring compliance and safety standards. * Drive innovation and continuous improvement, fostering adoption of emerging technologies. * Translate business requirements into technical actions and roadmaps and actionable solutions. 2. Service Management, Support & Projects * Project Management & Deployment: Manage IT projects from requirements analysis (Demand Management) to deployment, ensuring efficient and compliant implementation of new Aftersales functionalities. * Service & Vendor Management: Oversee I

📌 IT, Digital (Italia)
🏢 IDV
📍 Italia