POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONE We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling. RESPONSABILITÀ DEL RUOLO * Lead by example by embodying brand's values, service excellence, and company policies. * Execute Retail Training Plan for assigned stores * Partner with Retail Managers and Store Managers to deliver corporate training strategy within assigned store(s) * Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques. * Partner with Retail Managers to scout and implement opportunities for staff elevation through Training * Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.



* Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement. * Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience. * Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment. * Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams. * Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress. * Coordinate and monitor training activities * Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed. * Monitor and assess the effectiveness of in-store training programs through follow-ups, obs

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