We are looking for motivated university graduates or graduating students with a strong interest in technology, data, and enterprise software who want to start and grow their careers within a dynamic Customer Support function .

At CCH Tagetik (Wolters Kluwer) , you will work closely with customers using a complex SaaS solution, helping them solve functional and application‑related challenges while developing a hybrid skill set combining technology, analytics, and advisory capabilities .
This role represents an excellent entry point into the world of enterprise software , offering exposure to real customer use cases, system configurations, and business processes.
Collaboration, problem‑solving and continuous learning sit at the heart of everything you do, as you work with cross‑functional teams and international clients.

Key Responsibilities
- Provide high‑quality customer support to internal and external clients using an enterprise SaaS platform.
- Analyze customer questions and application settings, recommending best‑practice software usage in simple and intermediate scenarios.




- Navigate and work across multiple IT systems and tools accurately and efficiently.
- Interact with customers via Support Portal, email and phone, monitoring incidents and providing clear updates on resolution status.
- Learn to manage your workload effectively, balancing multiple requests and customer priorities.
- Follow team quality standards for incident handling, documentation and customer communication.
- Support special projects and continuous improvement initiatives within the support organization.
- Contribute to maintaining and growing customer relationships through excellent service and technical curiosity.
- Anticipate potential issues, escalate critical situations quickly, and support teammates in a collaborative environment.

What You Will Learn
- How enterprise customers use complex software to support critical business processes.
- How to troubleshoot functional and applica

📌 Customer Support Specialist (Italia)
🏢 Wolters Kluwer
📍 Italia