HSPI S.p.A., part of the TXT Group, is looking for a Junior Service Manager with 1–2 years of experience to join its Healthcare Division .

The selected candidate will become part of a dynamic team, working on technology transformation and ICT projects focused on the digitalization of the Public Administration sector.
Key Responsibilities
- Log, classify, monitor, and close IT incidents, ensuring proper tracking of all related activities.
- Manage user service requests, including account provisioning, access management, and operational support.
- Monitor compliance with Service Level Agreements (SLAs), ensuring timely incident handling and resolution.
- Monitor service dashboards and monitoring systems to identify anomalies and potential issues.
- Maintain and update operational documentation, tickets, and internal procedures accurately and promptly.
- Collaborate with technical teams involved in issue resolution and service delivery.
- Participate in operational meetings with clients and stakeholders to gather requirements and monitor project activities.

Required Technical Skills




- Knowledge of IT Service Management principles and frameworks (ITIL).
- Understanding of Incident Management and Request Management processes.
- Excellent knowledge of the Microsoft Office Suite, particularly Excel.
- Degree in Management Engineering or a related field.

Preferred Soft Skills
- Strong teamwork, communication, and listening skills.
- Problem-solving mindset and proactive attitude.

Why Join HSPI?
- Hybrid working model.
- Personalized training plans, including internationally recognized certifications.
- Opportunity to collaborate and share knowledge with experienced professionals in a stimulating and dynamic environment.
- Direct exposure to both company management and end clients.

This position is open to all candidates regardless of gender, in accordance with Italian Legislative Decree 198⁄2006 . The company promotes equal opportunities and values diversity in all its

📌 Junior Service Manager (Italia)
🏢 HSPI Consulenti di Direzione
📍 Italia