Experteer OverviewIn this role, you will lead end-to-end delivery of application support and maintenance per the SOW. Pronto/a a candidarsi? La preghiamo di leggere la descrizione almeno una volta prima di fare clic su "Candidati". You will work within a delivery team to ensure high availability and performance of supported applications while driving continuous service improvements. You will coordinate with multi-vendor partners, guide technical teams, and keep stakeholders informed about incidents and service health. You will help shape incident and problem management practices and contribute to service quality at scale. This is an opportunity to influence how a major provider sustains reliable digital solutions for diverse clients.Retribuzione / BenefitsEnsure delivery of services in line with the SOW for in-scope applications (support & maintenance)Maintain high levels of application availability, reliability, and performanceAllocate work across the Operate team based on priorities and skillsetsProvide guidance on technical issues, processes,



and best practicesMonitor team performance and timely delivery of tasksTrack and follow up on issues related to local applicationsEnsure timely identification, analysis, and resolution of application problemsDrive proactive problem management and prevent recurring incidentsCoordinate with external vendors for issues, system upgrades and enhancements; ensure vendor deliverables meet timelinesMonitor, track, and report SLA and KPI performanceIdentify gaps and implement corrective actions to ensure complianceProvide regular service performance reports to stakeholdersProvide timely and accurate updates to End users, Country IT teams and Country LeadCommunicate status of incidents, outages, and service improvementsProvide xrdztoy application and process-level insights to the Incident Management TeamSupport drafting of major outage communications to business usersContinuous Service Improvement: identify opportunities to improve se

📌 Visual Basic Operate Lead (Italia)
🏢 Experteer Italy
📍 Italia