Responsibilities
Manages sales efforts for the hotel including corporate and social catering
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Responds to incoming catering opportunities for the hotel
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the hotel based on market conditions and hotel needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Designs, develops and sells creative catered events
Maximizes revenue by up‐selling packages and creative food and beverage
Manages catering sales revenue and operation budgets, and provides forecasting reports
Develops menus which drive sales
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract,



customer correspondence)
Participates in and practices daily service basics of the brand
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company
Providing Exceptional Customer Service
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction
Executes and supports the company's Customer Service Standards and hotel's Standards
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understan

📌 Event Manager (Italia)
🏢 de Pavie
📍 Italia