Customer Success Manager Public Sector – Core CloudsAs a Customer Success Manager for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.Role DescriptionYou will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. You will be a named advisor to a portfolio of Signature Success customers, build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks. You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables,



and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.ImpactAct as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce's capabilities.Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.Support communications during high‐severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.Minimum Requirements6+ years of experience in Cloud environments in r

📌 CSM Manager (Italia)
🏢 403 salesforce.com Italy
📍 Italia