Description
GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.
MAIN RESPONSABILITIES
- Manage daily After Sales operations and support the store with training and morning briefings.
- Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
- Coordinate with the stock team, cash desks, and logistics department.
- Support the uniform dispatch process from data collection to delivery.
- Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
- Proactively identify client/department needs and propose alternative solutions.
- Ensure compliance with company procedures and policies.

PROFILE
- This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)
- Bachelor’s degree,



preferably in fashion or languages.
- 1–2 years of experience in a similar role or environment.
- Fluent in Italian and English; French or other languages are a plus.
- Proficient in Microsoft Excel and PowerPoint.
- Strong organizational and reporting skills, with attention to detail and deadlines.

Hermès engages positive and passionate people who own the following requirements:
- Availability, flexibility and dynamism to function in a high-pace environment;
- Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Analytical thinker and innovative problem-solver;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create

📌 Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)
🏢 Hermès
📍 Firenze