Job Title : IT Field Service Technician Level 2 La preghiamo di leggere attentamente i seguenti dettagli prima di inviare la sua candidatura. Location : Ingersoll Rand Parma, Italy site Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Overview The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end-user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on-site support at other Italian locations.



Responsibilities Provide 2nd-level on-site and remote IT support for end users Log and manage incidents and requests via the ServiceNow ticketing system Troubleshoot and resolve hardware, software, and network issues Support global infrastructure teams (Server, Network, Security) with local hands-on activities Manage end-user devices and asset lifecycle (deployment, refresh, decommissioning) Participate in local, regional, and global IT projects (e.g., M&A;, upgrades, deployments) Ensure compliance with global IT standards, processes, and security requirements Identify and drive continuous improvement opportunities in IT service delivery Required Qualifications 3-6 years of experience in a similar IT support or field service role Strong troubleshooting skills across desktop, applications, and basic networking Solid knowledge of: Windows 10/11, Microsoft 365 / Teams, Active Directory, Basic networking (LAN/WAN, TCP/IP) Strong cust

📌 ICT Technician (Italia)
🏢 Ingersoll-Rand
📍 Italia