CRM ManagerApplylocations: R_784663GV-Versace Boutique Milano MontenapoleoneWHAT YOU WILL DOThe *CRM Manager* contributes to the boutique’s business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. Business & Client Development* Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives.* Analyse client data to identify opportunities and implement targeted client engagement actions.* Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences.* Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards.* Build and maintain relationships with local luxury partners and key lifestyle networks.Team Management, Leadership & Training* Promote a strong CRM mindset across the boutique,



translating business goals into client engagement actions.* Coach and support the team to elevate clienteling, selling skills, and luxury service standards.* Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies.* Inspire the team through regular briefings, CRM animations, and performance follow-up.Operations* Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions.* Monitor CRM activities and provide feedback and insights to key stakeholders. YOU’LL NEED TO HAVE* 3 - 5 years of experience in Fashion Retail* A strong understanding of the Versace culture and its appeal to the local market* Networking capability and a strong orientation in network development* High level of interpersonal skills, empathetic, with the ability to engage and persuade* Strong written and verbal communication skills, high listening competencie

📌 Retail Store Manager H/F (Italia)
🏢 Michael Kors
📍 Italia