Experteer OverviewIn this role you lead a regional IT support team within Amazon's IT Services, driving high-value service delivery for corporate operations. Aumenti le sue possibilità di ottenere un colloquio leggendo la seguente panoramica di questo ruolo prima di candidarsi. You collaborate with engineering and operations to incorporate customer feedback and address usability concerns, while maintaining top-tier customer satisfaction. You will define metrics and use data to steer team behavior and outcomes, operating cross-functionally with legal, senior management, and site leadership. This position offers impact through standardization, regional growth support, and improving how our internal customers experience our systems and infrastructure. You will work in a fast-paced,



customer-centric environment that values problem‐Retribuzione / BenefitsDirectly manage a team to support regional growth and customer needsCollaborate with engineering and operations to address customer feedback and usability concernsMaintain very high customer satisfaction and positive work experience for AmazoniansDefine and analyze metrics to drive team performance toward goalsWork cross-functionally with legal, technical, senior management, and site leadershipOccasionally travel to meet remote staff and customersDevelop and uphold Operational Excellence metrics by analyzing how customers interact with services and infrastructureResponsabilitàExperience leading IT support or operations teamsSolid understanding of networking and desktop technologyCreative thinker with strong analytical and problem-solving skillsAbility to perform well under pressure and in issue xrdztoy resolution with customersStrong written and oral communication skillsAbility to influence, negotiate, and communicate with internal and external partnersRequisiti fondamentaliSolid foundation in computer science or related fieldProven experience in IT support or operations leadershipStrong technical background in networkin

📌 IT Support Manager (Italia)
🏢 Experteer Italy
📍 Italia