Presentation Overview Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector.Job Title
CUSTOMER EXCELLENCE PROFESSIONAL
Key Responsibilities
- Coordinating integrated service processes from order entry to on-time delivery and order fulfilment.
- Monitoring and posting customer orders received via EDI, TecCom and other channels.
- Managing the initial set‑up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers.
- Acting as the main interface to service providers and carriers, including delivery coordination and invoice approval.
- Delivery management, ensuring on‑time delivery of batteries by analysing inventories and incoming deliveries and allocating goods to delivery notes.
- Organising labelling activities and work orders.
- Monitoring storage performance regarding age, quality, quantity, costs and efficiency.




- Planning material requirements and managing packaging and decoration materials in line with purchasing processes.
- Ensuring achievement of defined KPIs (e.G. on‑time quantity fill, claim management).
- Supporting customer satisfaction through effective claim management.
- Maintaining master data, including label management and Bill of Material updates.
- Supporting continuous improvement and cost‑saving projects.
- Creating purchase orders for the Customer Excellence team (e.G. carriers, service providers, supplies).
- Archiving and maintaining documents in accordance with internal requirements.

Core Company Values
- Quality and Precision
- Sustainability and Social Responsibility
- Honesty, Transparency and Integrity

Reporting Report to the Team Manager.
Career Development Opportunities In the medium to long term, there may be opportunities to leverage the resource within the Group’s companies.
Hard Skills
- Completed apprenticeship, secondary education second stage or a similar d

📌 | 105727 | Customer Excellence Professional | (Italia)
🏢 Etjca Group
📍 Italia