Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
Serve as a focal point for clients when it comes to meeting business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve customers.
Understand client structure and processes around choosing/implementing new solutions.
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin and cross‑sells as the most important metrics).
Work closely with Customer Success for existing and future SaaS business.
collaborate with Platform Operations to arrange setup enabling client activities based on agreed scope (account creation, route management, sender registration, allowed content filtration setup and maintenance).
In cooperation with Revenue Assurance,



monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
Analyze and forecast client traffic, taking immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal initiatives: power user and help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
Coordinate internal teams to timely fulfill client requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
Update all activities regarding client engagements and opportunities in dedicated tools (SF).
Influence Infobip’s ever‑evolving end‑to‑end customer experience by grasping and continuously promoting client perspective to internal stakeholders.
Continuous development: promote team spirit, nourish critical t

📌 Contract Executive (Italia)
🏢 Infobip Italy
📍 Italia