Cogent Networks is looking for a candidate to join the support team. The selected candidate will perform technical support activities and first-level Help Desk services for our client. Company Description We are a EU-based group of like-minded IT professionals with over 10 years of combined experience in IT Services. Our highly qualified team and a wide range of leading professionals help businesses in the successful planning, development, implementation, and management of IT projects. We provide a one-stop solution for Managed IT Services, Software development, and Digital Marketing related services. For IT support, we offer a single point of contact to access over 1000 qualified engineers globally. Role Description This is a full-time, on-site contract for one year role located in Porto St Elpidio (Fermo) As an End User Level 1, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner. Your day-to-day tasks will include responding to user inquiries,



diagnosing and resolving technical issues, escalating complex problems to appropriate teams, and maintaining records of technical support interactions. Responsibilities Verifichi qui sotto se possiede i requisiti per questa occasione e, in tal caso, invii la sua candidatura il prima possibile. Oversee the resolution of desktop device incidents from start to finish, ensuring seamless functionality. Offer hands-on assistance and problem-solving for Windows, MAC, and IMAC issues, delivering top-notch desk-side support services. Coordinate both minor and major repairs for laptops and desktops, ensuring swift resolution. Undertake the setup, maintenance, and management of standard hardware and software on desktop devices. Optimize desktop configurations and installations to enhance overall performance. Analyze data from service desk calls and incidents to identify areas for user training and process automation. U

📌 Tecnico Help Desk livello 1 (Italia)
🏢 Cogent Networks
📍 Italia