Who We Are
We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI‐driven technology to make them work for companies – and for their people.
As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co‐innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
Job Title
ServiceNow Senior Business Analyst with German
What You'll Be Doing
Rapid familiarization with complex business/technical matters and build task‐specific knowledge




Contribute to prioritisation and implementation planning and creation of product backlogs
Ensure and propose adherence to technical governance and standards
Quality assurance and management of requirements and documentation
Lead qualification of defects together with SMEs, developers and testers
Act as interface to technical implementation and QA
Ensure adherence to methodological/technical standards (examples given: PMI, PM2, IREB, BABOK, Technical Governance, ITIL, SAFe)
Cross‐team analysis tasks and lead topic areas
Support project coordination & communication, knowledge base growth, knowledge transfer, user enablement and organisational change management
What You'll Bring Along
Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
At least 8 years of hands‐on experience as a Business Analyst, ideally in ServiceNow context
Strong analytical, moderation and presentation skills; excellent communication and organisation

📌 ServiceNow Senior Business Analyst with German (Italia)
🏢 Altro
📍 Italia