What You'll Be Supporting Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.
Work From Home | Paid Training | Career Growth | Big Tech Project
ID: 32341, 32344
Location: Greece (Remote – WAHA Option: All)
Operational Site: TP Athens – Piraeus (PPP2)
Interview Deadline: 18 June 2026
Training Start Date: 29 June 2026
Training: 14 days – 100% paid, from home
Work Schedule: 09:00 - 21:00, Mon-Sun
- Salary: €1045.72€ gross/month
- Bonus: Up to €300 monthly performance premio

About The Project You will support one of the world's most iconic brands— a global leader and member of the Big Five American technology companies.
This is not just a support role— it's a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets.
Your Role As a Customer Care & Technical Support Advisor, you will deliver premium customer experiences via:
- Inbound calls
- Chat
- Email





You'll guide customers through technical and account-related topics while representing a world-class brand known for excellence.
Contact Drivers English
- ID (forgotten password, password reset)
- Battery life & performance
- Mail issues
- Misrouted calls

Italian
- Battery performance optimization
- Account access & credential recovery
- Locked devices & regaining access
- Hardware service arrangements
- Device updates
- Data saving & migration
- App support
- Audio & network troubleshooting
- Account & billing issues related to digital stores (apps, movies, music)

Working Hours & Schedule
- Operating Hours: 09:00 – 21:00
- Schedule: Monday to Sunday (rotational shifts)

Training & Nesting
- Training Duration: 14 days (fully paid, remote)
- Nesting Period: 1 week
- Full call volume with enhanced guidance
- Internal assessment at the end
- Clear validation milestones and real promotion opportunities

📌 Italian & English Technical Support Advisor - Business Intelligence Sales Consultants (Italia)
🏢 Business Intelligence Sales Consultants
📍 Italia