Reports into: Global Commercial Excellence Function
Location: Remote
This is a highly autonomous, hands‐on technical role requiring both strategic perspective and deep system expertise. While closely partnering with business and leadership stakeholders, the CRM / Vault Manager serves as the primary Subject Matter Expert and System Architect for our Veeva ecosystem.
The role entails direct accountability for the technical integrity, performance, and evolution of Veeva CRM and Veeva Vault across EU and MEA markets.
Key aspects of the role include
- Direct System Administration – Personally executing configuration, administration, and maintenance activities across CRM and Vault environments.
- Advanced Technical Problem Solving – Independently managing and resolving complex L2–L3 issues, enhancements, and change requests with a solution‐oriented mindset.
- End‐to‐End Platform Ownership – Ensuring robust system architecture, defining and implementing business rules, safeguarding data integrity and security, and maintaining full compliance with regulatory and corporate standards.





This position is designed for a technically strong, proactive professional who thrives in ownership, drives continuous improvement, and confidently bridges business needs with scalable digital solutions
Responsibilities include
Operations and support
- Act as SME for Veeva CRM and Vault related technical and business topics
- Support customer facing teams in EU-5 and key MEA countries in day‐to‐day CRM activities
- Perform admin and configurations tasks, address and resolve issues, problems and change requests
- Drive segmentation & targeting exercises with country commercial leadership, and if necessary, external consultants to ensure high quality impact of commercial team deployment,
- Assess, monitor and continuously enhance user adoption towards CRM and promote digital engagement.
- Enable tracking of key metrics for Commercial and Medical Excellence, provide leadership with periodic analyt

📌 CRM Manager (Italia)
🏢 JobLeads
📍 Italia