Step into a global support gateway where you’ll gain deep product insight, sharpen customer operations skills, and build the foundation for your future growth.

As a Customer Advocate for Hilti ON!Track, you’ll be the first point of contact for our users—delivering efficient, high‑quality support and helping customers get the most value from the product.

You’ll handle routine cases, contribute to scalable knowledge content, and collaborate closely with Senior Advocates, Product, and Engineering to turn customer insights into meaningful improvements within our global support organization.

What You’ll Bring
We don’t just look at titles or past experience, we look at you: your ideas, your energy, and the unique way you contribute.

You’re the perfect fit if you have:

Bachelor’s degree in Information Systems, Computer Science, Business Information Technology, or a related technical/business field.
1+ years in customer-facing software or IT support
Experience in Customer Advocacy within SaaS environments, ideally involving IoT or connected systems
Familiarity with support tools such as Zendesk, Jira, Confluence, or similar platforms
Fluency in English and Italian

Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together.





We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere.

We continuously strive to ensure every voice is valued and every team member feels empowered to contribute.

By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries.

Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact.

Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges.

At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries.

Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact.

Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges.

At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

📌 Customer Advocate (Italia)
🏢 Hilti
📍 Italia