ph3Experteer Overview /h3pIn this role you will lead a culture of continuous growth across Mandarin Oriental, Rome, shaping learning, performance and talent development to elevate guest experiences. You will partner with leaders to identify talent, build succession pipelines and deliver engaging development programs for all levels. You’ll design and implement onboarding, leadership development and services training that align with the hotel’s luxury standards. This position offers a chance to influence culture, capability and operational excellence from pre‑opening through ongoing growth. /ph3Retribuzione / Benefits /h3ulliChampion a culture of learning and excellence by embedding the brand vision and service philosophy across the hotel /liliDesign and deliver a comprehensive LD strategy for pre/post-opening aligned with business priorities /liliIdentify talent needs with senior leaders and support succession planning and career development /liliCreate innovative learning experiences (onboarding, leadership development, digital learning, functional training) /liliFacilitate workshops and development programs for staff and leadership /liliLead annual learning needs analysis and translate insights into actionable plans /liliCoach leaders and colleagues to support growth and high‑performing teams /liliDevelop and mentor a network of Departmental Trainers to foster a learning culture /liliMonitor learning effectiveness via data, feedback and performance outcomes, provide insights to leadership /liliManage learning calendar, resources and systems,



ensuring engaging colleague experience /liliCollaborate with external providers and corporate teams to bring best‑in‑class development opportunities /liliSupport flagship talent programs, leadership retreats and global learning projects across MO portfolio /liliContribute to quality assurance, sustainability and health safety through learning initiatives /liliAct as a trusted People Culture partner to support engagement, wellbeing and organizational development /liliSupport wider colleague engagement and wellbeing initiatives /li /ulh3Responsabilità /h3ulliProven track record in LD management within luxury hospitality or high‑end service environments /liliStrong facilitation and presentation skills for training delivery /liliProficient in digital learning and HR systems /liliStrong background in talent management and organizational development /liliExperience managing multi‑cultural teams and navigating diverse labour markets /liliDemonstrated success in employee engagement, retention strategies and culture transformation /liliSolid understanding of hospitality operations and how LD impacts guest experience /liliProven ability to lead LD programs tailored to luxury service standards /li /ulh3Requisiti fondamentali /h3ulliMOstay: complimentary nights and attractive room rates for you and family /liliHealth benefits and wellness programmes /liliGlobal learning opportunities through MO portfolio /liliLearning and development programmes /liliStaff engagement and wellbeing initiatives /li /ul /p #J-18808-Ljbffr

📌 Learning & Development Manager (Roma)
🏢 Experteer Italy
📍 Roma