ph3About Sonder /h3pSonder is a leading global hospitality brand, offering premium, design‑forward apartments and boutique hotels for the modern traveler. Founded in 2014, Sonder delivers tech‑enabled, seamless experiences through its app, providing guests full control from self‑check‑in to 24/7 support. Its properties span 40+ markets across nine countries, and in 2024 Sonder announced a partnership with Marriott International, integrating its inventory and services with Marriott.com and the Bonvoy app. /ph3Opportunity /h3pFront Desk Hospitality Agent – your role as the face of Sonder, creating an exceptional first impression for guests, visitors, and partners. From guiding guests through the technology‑rich Sonder experience to resolving guest issues and maintaining a welcoming environment, you will collaborate closely with team members across front‑desk and back‑of‑house functions. /pulliGuide guests through the Sonder app and self‑service features, ensuring they maximize their stay. /liliCommunicate with guests in‑person and digitally to anticipate and address needs, ensuring a seamless experience. /liliOwn guest interactions to find resolutions and accommodate requests whenever possible. /liliMaintain, clean, and organize guest‑facing and back‑of‑house spaces. /liliSupport the back‑of‑house team with housekeeping audits, inventory checks, minor maintenance and technology issues. /liliSupport multiple properties in the local market as required. /liliAssist market leadership with administrative tasks to keep operations smooth and contribute to continuous improvement. /liliIn applicable markets,



set up breakfast buffet tables, serve breakfast, and follow HACCP standards. /li /ulh3Qualifications /h3ulliExperience in hospitality, restaurants, or customer‑facing roles. /liliPersonable, service‑mindful, and positive; able to engage guests in person and via digital channels. /liliExcellent problem‑solving skills and a proactive "get‑it‑done" attitude. /liliStrong computer literacy, comfortable switching between multiple desktop and mobile applications. /liliOrganized, hardworking, detail‑oriented, able to thrive in a fast‑paced environment and work independently or in a team. /liliFlexible schedule, open to evenings, weekends, and holidays. /liliPhysical ability to stand, lift, or carry up to 50lb. /liliLanguage proficiencies beyond English are an asset. /liliReliable smartphone required; expense reimbursement available. /liliReliable transportation and willingness to travel between properties daily. /li /ulh3Benefits /h3ulliCompetitive compensation /liliMedical, dental, and vision insurance (where applicable) /liliFlexible vacation /liliWellness and volunteering days /liliAnnual free credits and discounts for Sonder stays /liliWorkplace flexibility (remote‑specified positions only) /li /ulh3Equal Opportunity /h3pWe are an equal‑opportunity employer and value diversity. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected classification. If you require reasonable accommodation in the application or interview process, please contact /p /p #J-18808-Ljbffr

📌 Front Desk Hospitality Agent (Firenze)
🏢 Sonder Italy
📍 Firenze