Your RoleIf you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end‑users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.We are looking for an energetic, results‑driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.In this role, you will play a key part in providing a high‑class level of service in terms of “First Time Fix Rate” and “Time to Service”.Your ImpactGuarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on‑site visits by Technical EngineersHandle support requests originating from clients and transfer the necessary parts order to the back officeGuarantee customer satisfaction through professional technical assistance standards in terms of costs,



service quality and speedGuarantee product data collection from the marketManage the collection of feedback data related to productsProactively support CATs in order to keep support costs downEffectively record and manage incoming cases (technical issues and queries) and customer complaintsAct as the first‑line for troubleshooting and timely escalation to meet customer SLA’sInteract with service teams to ensure timely resolution of issues in line with Customer SLA’sMaintain data accuracy within the working systems at all timesAbout YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. You are customer‑focused and able to adapt to different personality types.What you should bring1–3 years’ experience in a call center environment or in a customer service support roleHigh School Diploma or Bachelor’s DegreeStrong phone and verbal communication skills along with active listening skillsKnowledge of customer service practices and principlesFamiliarity with CRM systemsAbility to multi‑task, set priorities and manage time effectivelyTechnogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.#J-18808-Ljbffr

📌 Technical Call Center Specialist Subs (Forlì)
🏢 Technogym
📍 Forlì