Job PurposeDeliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.Key AccountabilitiesManage and maintain the company Digital Workplace infrastructureDesign, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scaleDefine and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)Enforce device security posture, including patching, encryption, and endpoint protection standardsSupport and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device typesMonitor system performance, proactively troubleshoot issues, and ensure service continuityContribute to the delivery of new office/terminal setups, including workplace and meeting room standardizationDevelop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselinesCollaborate with cross‑functional teams to identify and resolve issues impacting end‑user experienceEnsure compliance with corporate standards, security policies, and operational proceduresContribute to continuous improvement initiatives and automation of Digital Workplace processesQualifications5+ years of experience in IT Digital Workplace,



or End‑User Computing environmentsExperience in international or distributed IT environments supporting multiple offices and usersFluency in English required; additional languages considered an advantageStrong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows ServerHands‑on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controlsExperience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint managementExperience with cloud environments (Microsoft Azure) and modern workplace architecturesKnowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR)Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioningExperience with monitoring and troubleshooting tools (e.G., Zabbix, Dynatrace, PRTG)Strong problem‑solving, analytical mindset, and ability to work under pressureVisa RequirementsRight to work in ItalyContractType of contract: PermanentHybrid working model: 2 days per week remotelyApplicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terraGross annual salary (RAL): between €32,000 – 39,000 gross per year, paid over 14 monthly installmentsMeal vouchers: worth €8 per on‑site working dayBenefitsProductivity awardHealth insuranceLearning opportunitiesFlexible working hoursEmployee Assistance ProgrammeDiscounts & partnerships within the MSC group#J-18808-Ljbffr

📌 It Digital Workplace Analyst (Città Metropolitana di Napoli)
🏢 Msc Cruises
📍 Città Metropolitana di Napoli