ph3bINTRODUCTION /b /h3pAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. /ppWe aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. /ph3bJOB PURPOSE /b /h3pSupport the Store Director in leading the store to deliver exceptional sales, service, and operational excellence. Act as a role model for Burberry values, coaching and developing the team to provide a world-class client experience while achieving commercial objectives. Deputise for the Store Director as required. /ph3bRESPONSIBILITIES /b /h3pbLeadership People Development /b /ppSupport the Store Director in inspiring, leading, and developing a diverse team to deliver outstanding results in sales, service, and operational excellence. /ppAct as a day-to-day leader on the shop floor, setting pace and standards for client experience and sales performance. /ppProvide real-time coaching and feedback to team members to build capability and drive continuous improvement. /ppAssistinidentifyingand nurturing internal talent, supporting succession planning and career progression within the store. /ppLead onboarding and integration of new team members. /ppDeputise for the Store Director whenrequired, ensuring continuity of leadership and decision-making. /ppbClient Experience Brand Ambassadorship /b /ppChampion the Burberry Experience on the shop floor, ensuring every client receives a personalised and memorable journey.



/ppManage client flow and floor coverage to maximise service standards and minimise wait times. /ppPartner with the Store Director to deliver training, briefings, and role-plays that reinforce luxury service andclientelingbest practices. /ppBuild strong relationships with clients and support team members in developing their own client books and loyalty. /ppEnsure that visual merchandising and in-store presentation reflect the brand’s identity and seasonal campaigns impeccably. /ppbCommercial Performance Business Development /b /ppSupport the Store Director in driving sales, profitability, and KPIs to exceed targets. /ppTake ownership of designated product categories or initiatives, analysing performance,identifyingopportunities, and implementing actions to maximise results. /ppCollaborate with the Store Director and wider teams on commercial initiatives, events, andclientelingactivities. /ppContribute insights on local market trends and competitor activity to inform business decisions. /ppbOperational Excellence /b /ppSupport the Store Director in ensuring all store operationscomply withbrand policies, procedures, and legal requirements. /ppOversee daily operational routines including inventory management, loss prevention, and stock integrity. /ppResolve customer issues effectively and escalate whereappropriate. /ppAssistwith opening and closing procedures, ensuring security, POS accuracy, and operational readiness. /ppDrive use of digital tools and resources to enhance team communication and client experience. /ph3bPERSONAL PROFILE /b /h3pSignificant experiencein a retail management or supervisory role, ideally within luxury fashion or premium retail. /ppProven ability to coach and develop high-performing teams in a fast-paced environment. /ppStrong understanding of luxury client expectations and the art ofclienteling. /ppCommercially aware with the ability to analyse performance andidentifygrowth opportunities. /ppExcellent communication, interpersonal, and problem-solving skills. /ppAbility to act strategically and operationally while role-modelling brand values. /p /p #J-18808-Ljbffr

📌 Assistant Store Director - Milan Sant'Andrea (Milano)
🏢 Pvh Italy
📍 Milano