Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan. This position reports into the Team Leader Customer Service and would join a team of 4 - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers. The main responsibilities include: - Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
- Compliant with internal processes and procedures and with the applicable legislation.
- Manage all daily activities in customer service independently and actively support local Customer Service management More specifically, you will: - Receive & process orders for all customer which are received by telephone
- Handle customer complaints and perform investigations
- Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
- Issue required credit notes for returns and complaints within the official procedural deadlines
- Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency
- Follow procedures related to the receiving, checking and creation of the sales orders/invoices
- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager EDUCATION & COMPETENCIES
- Upper secondary diploma




- Strong practical experience in Customer Service
- Fluent in Italian & English
- high level, written and spoken
- Knowledge of Microsoft Office
- Knowledge of ERP packages (SAP,)
- Team player
- Customer oriented **Working at Abbott** At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to: - Career development with an international company where you can grow the career you dream of
- An attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- A challenging position in a fast-growing crisis independent industry
- To become part of a dynamic, highly educated, highly skilled, and motivated team
- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
- Multi-national environment, where we foster the development of our talents within the enterprise Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

📌 Customer Service Representative - 1 Year Contract (Milano)
🏢 Abbott Laboratories
📍 Milano