**Connect with Eutelsat Group** Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services. **With Eutelsat Group You’ll Get To**: - Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. **Who you are**:
The **Troubleshooting Technical Writer**’s mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams. He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events. **What you'll do**: - Design, draft, review and release of new technical documentation and procedures,



in coordination with the connectivity OPS teams
- Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)
- Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools
- Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation **What it Takes**: - Strong analytical skills and meticulous attention to detail
- Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)
- Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite)
- Fluent in **English and Italian** languages, written and oral; strong interpersonal communication skills **Where You’ll Be**: Turin, Italy Contratto di lavoro: Tempo determinato
Durata contratto: 12 mesi Retribuzione: €25.000,00 - €32.000,00 all'anno Vantaggi: - Buoni pasto Disponibilità: - Dal lunedì al venerdì Domande di preselezione: - Are you open to work with a fixed-term contract?

📌 Troubleshooting Technical Writer (Torino)
🏢 skylogic
📍 Torino