General Role
The Team Supervisor leads his team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. The ideal candidate will act as a role model and represent Hermès as an Ambassador, inspiring colleagues to portray and embrace Hermès values.
Main Responsibilities
Supervise and support the team in reaching sales targets.
Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing clients and sharing best practices on clienteling activities.
Develop and maintain a relevant customer portfolio through proper client discovery and bespoke experience to foster loyalty and establish long‐term relationships, developing new clients.
Personally develop sales beyond the own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures.
Assist clients during aftersales activities, reassuring them throughout the whole process,
acting as a reference point whenever needed.
Business Performance Overview
Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.
People Management
Support the store management in setting objectives and assigning tasks to the team.
Observe the team and provide ongoing feedback and coaching, supporting their personal development.
Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication.
Support other colleagues developing their expertise and skills.
Profile
Bachelor's degree preferably with a fashion or linguistic focus.
Fluency in Italian and English. A third language will be considered an advantage.
Professional background: previous experience in similar positions, preferably in a luxury go
📌 Sales Team Supervisor (Italia)
🏢 Altro
📍 Italia