Position Summary
Division coordinator for customer quality concerns related to traded products.
Support the end-to-end complaint lifecycle: intake, containment, investigation (e.g., 8D), corrective action (CAPA), customer response, and closure.
Coordinate Manufacturing locations, Division and Sales Co. Representative to provide proper answers to customer quality concerns.
Responsibilities
Customer Interface & Complaint Intake
- Receive, log, prioritize, and manage customer complaints/quality notifications per defined procedures and response targets.
- Communicate clearly with Sales Companies on status, required information, and resolution plan; provide written responses as required.
- Initiate and coordinate containment (e.g., quarantine, stock checks, shipment holds) based on risk and scope.

Returns / RMA Support
- Support RMA/returns activities: documentation, segregation/identification, evaluation support, and disposition coordination.
- Ensure returned material is controlled per procedure and outcomes are communicated to relevant stakeholders.





Investigation & Corrective Action (8D)
- Support investigations using 8D, 5-Why, Fishbone/Ishikawa, and evidence-based problem solving.
- Support containment actions; coordinate input from internal stakeholders as needed.
- Establish, track, and verify CAPA for effectiveness and timely closure; document objective evidence.
- Review customer-facing reports aligned to customer requirements and Parker procedures.

Data Management, Metrics & Reporting
- Maintain accurate complaint/CAPA records and supporting evidence in designated systems.

Track and report key KPIs (e.g., cycle time, recurrence, supplier-related defect trends) and support improvement actions.
Who we are looking for
- Two to three years of experience in an industrial environment is preferred.
- Master Degree in Technical subjects.
- Experience in quality, customer complaints, or customer-facing technical support, ideally involving traded products and supplie

📌 Quality Engineer (Italia)
🏢 Parker Hannifin
📍 Italia