Responsibilities

Dato che un elevato numero di candidati potrebbe essere interessato a questa posizione, si assicuri di inviare il suo CV il prima possibile.

-

- Project Management on Share Platforms

- Formalize business ideas for submission to the central structure (Product/Operations).

- Validate User Requirements (URs) and Functional Analysis for all strategic projects.

- Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.).

- Plan and monitor the brand’s project/basket/evolution roadmap.

- Track project progress, manage escalations, and report deviations from initial URs.

- Ensure timely communication with business stakeholders on initiative status.

- Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases.

- Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation.

- Define user requirements with relevant stakeholders.

- Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions.

Requirements

-

- 5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments.

- Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology).

- Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs,



and expected benefits.

- Solid understanding of online customer journeys and front-end platform operations.

- Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement.

- Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making.

- Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision.

- Bachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus.

- Fluent English (written and spoken); additional languages are a plus. xlwpduy

Hard Skills

-

- project management

- user requirements definition

- functional analysis

- user acceptance testing (UAT)

- KPI validation

- data interpretation

- customer journey management

- cross-functional coordination

- digital platforms

- front-end platform operations

Soft Skills

-

- stakeholder communication

- collaboration

- analytical mindset

- detail-oriented

- proactive

- multi-project management

- decision-making

- customer feedback collection

- initiative support

- timely communication

Certifications & Qualifications

-

- Bachelor’s degree in business administration

- Bachelor’s degree in Engineering

- Bachelor’s degree in IT

- Master’s degree

- specialized certification

#J-18808-Ljbffr
Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.

📌 Online Customer Journey Governance Lead Specialist (Roma)
🏢 Jobtailor
📍 Roma