ph3Overview /h3 pAt PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting‑edge technologies and data‑driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. /p h3Role Summary /h3 pWe’re seeking an experienced IT Helpdesk Technician to provide technical support for both local and remote employees in a mixed Windows and macOS environment. The ideal candidate is a problem solver with excellent communication skills, hands‑on technical ability, and a strong customer service mindset. This position may occasionally require travel to other office locations. /p h3Responsibilities /h3 ul liProvide day‑to‑day technical support for hardware, software, and network issues. /li liSupport both Windows and macOS users, on‑site and remotely. /li liConfigure, image, and deploy laptops, desktops, and mobile devices. /li liManage users, devices, and access in Microsoft 365, Entra ID (Azure AD), and Intune. /li liAssist with employee onboarding/offboarding, including account setup and device preparation.



/li liTroubleshoot connectivity issues including VPN, Wi‑Fi, and network printers. /li liDiagnose and resolve common hardware issues (e.g., RAM, battery, SSD replacements). /li liPerform software troubleshooting, such as reinstalling applications and resolving configuration issues. /li liTrack and maintain IT asset inventory, including equipment assignments and lifecycle management. /li liMaintain accurate documentation of support tickets, asset records, and resolutions. /li liCollaborate with IT team members to improve support processes and service delivery. /li liAssist with IT projects and provide remote support to other company locations as needed. /li /ul h3Qualifications /h3 ul li2+ years of experience providing IT support in a corporate environment. /li liStrong knowledge of Windows 10/11, macOS, and Microsoft 365. /li liFamiliar with Entra ID (Azure AD), Intune, and basic networking fundamentals. /li liProficient with ticketing systems and remote support tools. /li liExcellent communication, organizational, and customer service skills. /li /ul h3Nice to Have /h3 ul liExperience with Jamf, endpoint security, or other device management tools. /li liCertifications such as CompTIA A+, Network+, or Apple Certified Support Professional. /li liHands‑on experience with printer/server administration or network troubleshooting. /li /ul h3Pay Range /h3 pEUR €25,000.00 - EUR €36,000.00 /Yr. /p /p #J-18808-Ljbffr

📌 IT Helpdesk Technician (Brescia)
🏢 Pdf Solutions
📍 Brescia