**Company Description**
We are SGS - the world's leading 5-testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. The **Business Assurance Division** is undergoing a major transformation to become **more efficient** and **data-driven**. This role is critical in redefining internal processes, leveraging **modern technologies** to simplify, automate, and optimize operations. The Global Process Efficiency Manager will: - ** Drive and manage change** towards full digitalization, collaborating with the **Global Business Team**, **Affiliate Business Managers**, and end users.
- ** Lead and facilitate process and tool adoption** improvement initiatives, ensuring a smooth transition.
- Spearhead **process optimization** and improvements following the **CertIQ implementation** as part of the division’s **Digital Transformation strategy**.
- ** Develop and maintain Global Operational Procedures**, ensuring: - Comprehensive **training and coaching** for affiliates.
- Establishment and monitoring of **KPIs** to ensure compliance.
- ** Auditing** of operational activities and implementing corrective actions.
- Act as the **primary liaison** between operations and BA IT teams to ensure alignment on **process transformation objectives**.
- Promote customer digital strategies by integrating processes with **customer engagement initiatives**.
- Collaborate with IT teams to ensure **IT tools align with the division’s business vision**, processes, and operations. **Specific Responsibilities**
- Influence **key decision-makers** by leveraging experience and a **logical problem-solving approach**.




- Validate that proposed **solutions meet operational business requirements** without introducing unnecessary redundancies.
- Lead and participate in **design workshops** to drive transformation projects. **Qualifications**
- Proven experience in **Project Management** and **Change Management**.
- Minimum **5 years of experience in the TIC (Testing, Inspection, Certification) industry**.
- Expertise in **Lean process management** or similar methodologies.
- Strong **leadership experience**, especially in leading by influence across global teams.
- Familiarity with **agile software development methodologies**.
- Proficient in **data analysis**, including understanding **data flows** and **KPIs**.
- ** Innovative mindset** with the ability to take initiative and solve problems analytically.
- Exceptional **communication skills**, both written and verbal, with strong interpersonal abilities.
- Fluent in **English** (written and spoken). **Key Competencies**
- ** Innovation**: Challenges traditional methods and encourages creative thinking.
- ** Strategic Thinking**: Understands internal/external environments to shape business priorities.
- ** Action-Oriented**: Translates strategies into actionable plans with SMART objectives.
- ** Influence**: Builds trust and secures buy-in from stakeholders across the organization.
- ** Collaboration**: Fosters cross-functional teamwork and leverages diverse perspectives.
- ** Change Leadership**: Anticipates and effectively manages transformation initiatives. **Additional Information** Why SGS?**
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development. Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.

📌 Global Process Efficiency Manager (Milano)
🏢 Sgs
📍 Milano