We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our store network. In this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience. **What you’ll do**: - Design, implement, and optimize operational procedures and tools to improve store efficiency - Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments - Monitor stock management processes, physical inventory, and loss prevention - Ensure proper implementation of corporate standards, policies, and systems in stores - Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution - Act as the key contact for operational issues, providing hands-on support and solutions - Collaborate with IT and Retail teams on optimization of POS systems and back-office tools - Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions,



and integrating new retail technologies - Deliver training and support to store teams on operational procedures and systems - Support sustainability-related initiatives and compliance with regulatory requirements **What we’re looking for**: - Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector - Strong organizational and problem-solving skills - Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms) - Proficiency in Excel and PowerPoint - Excellent communication and project management abilities - Fluency in Italian and English (written and spoken); other languages are a plus - Proactive, detail-oriented, and able to manage multiple projects and deadlines - Willingness to travel regularly **What we offer**: - Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers. - Learning Development Programs: continuous learning experience with TLG University and The Breakfast Club projects. - Be part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.

📌 Retail Operations Manager (Milano)
🏢 The Level Group
📍 Milano