**Additional Information**
**Job Number**26032087
**Job Category**Management Development Programs/Interns
**Location**The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy, 20124
**Schedule**Tempo pieno
**Located Remotely?**N
**Position Type** Non-Management The intern will join the **Guest Experience Team**, playing an active role in creating memorable moments for our guests. They will support the department’s daily operations and contribute to ensuring an exceptional and personalized guest journey throughout the stay. **Key Responsibilities**: - Assist guests by providing tailored information, directions, and recommendations about the city of **Milan**, while also promoting the hotel’s facilities and Marriott services.
- Collaborate closely with various departments, especially **Reception**, to ensure a smooth and coordinated guest experience.
- Learn how to handle guest complaints professionally, turning service challenges into opportunities for excellence.




- Support **check‑in and check‑out** procedures and assist the switchboard team with managing internal and external calls. Throughout the internship, the intern will gain first-hand experience with the standards and operating procedures of a **5‑star luxury hotel**, developing strong communication and service skills while interacting with an international clientele. **Mandatory requirement**:Fluent Italian and English** are essential to successfully communicate with guests and colleagues in our international environment.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

📌 Guest Experience Trainee - The Westin Palace, Milan (Milano)
🏢 Marriott International
📍 Milano