The role will focus on caring for clients from an agreed target list of leading Softlines, Hardlines, and Toy vendors and/or brands, with the aim of supporting them with a range of testing, inspection, and auditing services.

Main Objectives and Responsibilities:

- Managing customer problems and requests, identifying the area in which the problem falls, and proposing possible solutions.

- Working under the direction of the Local client Solution Manager to ensure agreed-upon goals and objectives are achieved, including adherence to all Company policies, procedures, and business ethics codes.

- Maintaining effective communication and relationships with clients, agents, and stakeholders who may influence the Company's activities and performance.

- Creating a consistent and personalized customer experience,



ensuring all teams have a 360-degree view of customer requirements.

- Providing insights to support strategic decision-making, personalizing campaigns, and predicting future customer needs.

- The maintenance of all equipment in a safe and satisfactory manner and in conformance with the Company’s policies and procedures.

Requisitions:

- High School Diploma

- Proficiency in Windows applications

- English language skills (B1/B2 level) - French language skills also desirbale

- Ability to work effectively in a team environment

We offer a permanent contract with a compensation package (gross annual salary) between € 25.000 and € 27.000.

📌 Local Client Solution - CPS (San Miniato)
🏢 Bureau Veritas
📍 San Miniato