**Your role**:
ECMWF are looking to recruit an Operations Technician to join the Operations Team at our Data Centre in Bologna. Reporting to the Operations Team Leader, you will be part of a team of eleven Operators who work in pairs on a 12-hour shift system, ensuring continuous 24-hour operations, 365 days a year.
The Operations Technicians are responsible for the real-time supervision of all critical systems, infrastructures, and services of the organisation, and you will collaborate closely with technical teams, service owners and stakeholders to ensure smooth operations and rapid recovery when issues arise. **The Data Centre Operations Team**:
The Data Centre Operations team is responsible for 24/7 monitoring of the performance of ECMWF’s mission-critical systems and services, including forecast services, computing systems, and the data centre infrastructure (power, cooling, etc.), ensuring that all monitored systems (both hardware and software) are effective in supporting the running of ECMWF's operations. **Your responsibilities**: - Monitoring of ECMWF's infrastructure and operational critical systems and services
- Performing first-level problem diagnosis, incident logging and take corrective actions
- Appropriate escalation to support teams depending on the nature of the incident
- Ensuring clear and consistent communication with all parties from problem alert through to analysis and resolution
- Dealing with and investigating fire alarms as this role will act as fire warden/marshal
- Dealing with tape labelling and insertion/removal of tapes from the libraries
- Investigating problems with tape libraries and escalating if necessary
- Improving procedures, monitoring systems and operational efficiency by identifying tasks suitable for automation, and assisting with their automation




- Acting as first line of response at the data centre outside of normal working hours, for all matters, including issues not related to the computing service, and deciding on escalation to the management when appropriate
- Support analysts and technical teams with on-site activities in restoring service **About ECMWF**:
The **European Centre for Medium-Range Weather Forecasts (ECMWF)** is a world leader in Numerical Weather Predictions providing high-quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies. The success of our activities depends on the funding and partnerships of our 35 Member and Co-operating States who provide the support and direction of our work. Our talented staff together with the international scientific community, and our powerful supercomputing capabilities,are the core of a 24/7 research and operational centre with a focus on medium and long-range predictions. We also hold one of the largest meteorological data archives in the world. **Our mission**: Deliver global numerical weather predictions focusing on the medium-range and monitoring of the Earth system to and with our Member States **Our vision**:



World-leading monitoring and predictions of the Earth System enabled by cutting-edge physical, computational and data science, resulting from a close collaboration between ECMWF and the members of the European Meteorological Infrastructure, will contribute to a safe and thriving society In addition, ECMWF has established a strong partnership with the European Union and has been entrusted with the implementation and operation of the Destination Earth initiative and the Climate Change and Atmosphere Monitoring Services of the Copernicus Programme, as well as being a contributor to the Copernicus Emergency Management Service. Other areas of work include High Performance Computing and the development of digital tools that enable ECMWF to extend provision of data and products covering weather, climate, air quality, fire and flood prediction and monitoring. ECMWF is a multi-site organisation, with its headquartersin Reading, UK, a data centre in Bologna, Italy, and a large presence in Bonn, Germany as a central location for our EU-related activities.ECMWF is internationally recognised as the voice of expertise in numerical weather predictions for forecasts and climate science. About Destination Earth destine.ecmwf.int **What we are looking for**: - Very good interpersonal skills, together with very good oral and written communication skills
- A serviceoriented mindset and a proactive, responsible approach.
- Strong analytical and problem-solving skills, with the ability to analyse and report issues effectively
- Calmness, resilience, and sound judgement when working in a 24/7 shift environment, particularly during incidents.
- Ability to communicate in a clear, structured manner under pressure.
- Dedication and enthusiasm to work effectively as part

📌 Operations Technician (Bologna)
🏢 Ecmwf
📍 Bologna