Categoria: Industrial / Manufacturing
Luogo di lavoro: Bolzano

The Product Owner and Digital Service Manager will oversee the development and management of digital services within the industrial and manufacturing sector in Bolzano. This role requires a strategic thinker with a strong focus on technology and service innovation.

Responsibilities

The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities:

- Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
- Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.
- Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
- Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
- Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
- Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.
- Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
- Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.




- Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
- Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
- Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement.
- Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.

Requisiti

A successful Product Owner and Digital Service Manager should have:

- Master's Degree in Engineering, Information Technology, Computer Science or related disciplines
- Minimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles
- Proven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors
- Strong knowledge of Microsoft Dynamics CRM
- Good understanding of Microsoft Azure cloud environments and digital platform architectures
- Experience working with Agile methodologies and DevOps-based delivery models
- Solid understanding of Service Management principles, SLA governance, incident management and support operations
- Demonstrated ability to operate effectively at both strategic and operational levels
- Experience leading cross-functional teams and coordinating multiple stakeholders
- Strong customer orientation, problem-solving skills and commercial awareness
- Excellent communication and stakeholder management capabilities
- Fluent English (minimum C1 level)

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📌 Product Owner And Digital Service Manager (Bolzano)
🏢 Michael Page International
📍 Bolzano