pstrongCOMPANY OVERVIEW /strong /ppbr/pp

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions.

Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate.

Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. /pp

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day.

And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. /pp

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. /ppbr/ppbr/ppstrongABOUT THE ROLE /strong /ppbr/pp

We are seeking a strong

Field quality investigator /strongto join our strong

Leapmotor International /strong. /ppbr/pp

You care about products, innovation, sustainability, and delivering exceptional strongcustomer experiences /strong, then join us.

You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. /ppbr/ppbr/pp

As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging strongfield quality issues /strong.

You will be on the strongfront lines, traveling to the source of problems /strongto conduct deep-dive strongtechnical analyses /strong. /ppbr/pp

Your work will be crucial in bridging the gap between strongcustomer-reported issues /strongand strongengineering solutions /strong, directly impacting product quality, customer satisfaction, and warranty costs. /ppbr/pp

You don't just report problems; you own the initial investigation and provide the critical data needed to drive resolution. /ppbr/ppbr/ppstrongKEY RESPONSIBILITIES /strong /ppbr/pullistrong

Travel to dealerships, repair shops, and customer locations /strong to perform hands-on inspections of vehicles exhibiting quality concerns. /lili





Conduct strongdetailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. /strong /lili

Perform comprehensive strongdata collection, i /strongncluding reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. /lili

Execute strongissue reappearance tests /strongto confirm the problem and understand the specific conditions under which it occurs. /lili

Build a robust strongpre-analysis /strongfor each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. /lili

Based on your findings, perform initial triage to determine the most likely strongroot cause category /strong: Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. /lili

Create detailed strongtechnical summaries /strongthat serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis). /lili

Identify, stronglog, and track new and emerging field issues /strongwithin our quality management systems. /lili

Build and maintain strong

Pareto analyses /strongby "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact). /lili

Manage and report on strongkey Field Quality KPIs /strong, such as Early Warranty Return Rate, Top Issue Rate, 3Mis /lili

Monitor strongissue trends /strongover time to gauge the effectiveness of corrective actions. /lili

Prepare and present strongweekly and monthly synthesis reports /strongon the status of all major investigations. /lili

Clearly strongcommunicate /strongcomplex technical issues to cross-functional teams, including management, engineering, and suppliers. /lili

Maintain a "living" strongdashboard of top field issues /strong, highlighting investigation progress, current hypotheses, and roadblocks. /li /ulpbr/ppbr/ppstrongWHO WE ARE LOOKING FOR /strong /ppbr/pulli

Bachelor's degree in strong





Mechanical Engineering, Electrical Engineering, Automotive Engineering /strong, or a related field. /lili

Minimum of strong5 years of experience in automotive quality /strong, field service engineering, diagnostics, or a similar technical investigative role. /lili

Deep understanding of strongautomotive systems /strong(e.g., powertrain, infotainment, ADAS, body electronics) and diagnostic methodologies. /lili

Proven experience with strongdiagnostic tools /strong(e.g., ODIS, CANalyzer, Vector tools, DEKRA, etc.) and interpreting DTCs and data parameters. /lili

Exceptional stronganalytical and problem-solving skills /strong, with a data-driven and meticulous approach. /lilistrong

Willingness and ability to travel /strongdomestically and internationally strongup to 60% of the time /strong, often at short notice. /lili

Excellent strongwritten and verbal communication skills /strong, with the ability to create clear, concise, and professional reports. /lili

Experience working directly with customers in a technical or service capacity. /lili

Proficiency in strongdata analysis and visualization tools /strong (e.g., Tableau, Power BI, SQL, Excel). /lili

Knowledge of strongquality core tools /strong(e.g., 8D, FMEA, 5-Why, Fishbone Diagram). /lili

Six Sigma Green Belt or Black Belt certification is appreciated. /lili

Fluency in strong

English /strongand Italian (additional languages are a plus). /li /ulpbr/ppbr/ppstrongOFFER /strong /ppbr/pullistrong

Salary range /strong: from 40.000 € to 44.000 €, that will be defined depending on the level of adherence of the candidate to the job requirements /lilistrong

Collective Agreement /strong: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulpbr/ppbr/ppem

At Stellantis, we assess candidates based on qualifications, merit and business needs.

We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. /em /ppem

Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /em /ppem

By submitting your application, you are accepting our privacy notice: /em /p

📌 Field Quality Investigator (Quality Flying Doctor) (Italia)
🏢 Stellantis
📍 Italia