pstrongCOMPANY PROFILE: /strong /pp

We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future.

We constantly push towards new solutions and drive innovation in our products and services.

At Iveco Group, WE GO BEYOND.

The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL, the financing arm which supports them all.

Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 RD centres.

Further information is available on the Company’s website. /ppbr/ppstrongABOUT THE ROLE: /strong /pp

This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues /pp

An area (Dealers, country) is assigned to facilitate interactions. /pp

Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics.

Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution. /pp

Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback. /pp





Fleets products will be assigned depending on seniority. /ppbr/ppstrong

Key Responsibilities: /strong /ppbr/ppstrongu

Critical cases support resolution /u /strong /pulli

Provide strongpractical guidance in case of complex high‑priority or unresolved issues /strong, with a diagnostics focus /lilistrong

Support the introduction of corrective actions in the field /strong, providing validating fast technical containment solutions /lilistrong

Deliver advanced diagnostics on complex systems working directly with Engineering /strongfor in‑field validation of hypotheses /li /ulpbr/ppstrongu

Field Issue Configuration Cross‑Functional Collaboration /u /strong /pullistrong

Guarantee that complex field issues are recorded /strongwith complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions /lilistrong

Escalate critical issues /strongto Engineering, Field Quality, and Product Support with all necessary evidence /lilistrong

Ensure Issue Master correctness /strongon a global level for full visibility and consistency /li /ulpbr/ppstrongu

Dealer / Customer Fleet Support /u /strong /pullistrong

Visit periodically strategic fleets and customers /strongexperiencing repeated or severe issues /lilistrong





Restore customer confidence with clear communication /strongand expert technical actions with expected timelines /lilistrong

Understand usage conditions /strong (mission profile, terrain, load, application) to support accurate analysis /li /ulpbr/ppstrongu

Dealer / Customer Voice Representation /u /strong /pullistrong

Gather technical inputs from customers /strong, fleet managers, drivers and dealer technicians as internal ambassador for uptime satisfaction /lilistrong

Translate real world usage conditions /strong(load, terrain, climate, application type, driving pattern) into actionable technical insights /lilistrong

Communicate the true customer impact /strong; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally /li /ulpbr/ppstrongu

Launches, Training Knowledge Transfer /u /strong /pullistrong

Support Early Warning /strongfor launches of new products in the field on selected fleets /lilistrong

Provide technical feedback /strongto training teams based on emerging issues /lilistrong

Coach dealer and customer technicians /strongon updated diagnostics procedures and best practices /li /ulpbr/ppstrongu

Requirements: /u /strong /pulli

Educations: mechanical/electrical/management engineering degree /lili

Previous experience: at least 3 years in automotive sector /lili

Languages: fluent English; french knowledge will be considered a plus /lili

Nice to have: INCA/MDA and Canalyzer knowledge /li /ulpbr/ppstrong

Salary informations: /strong /pulli

Applied Contract: CCSL Contratto Collettivo Specifico di Lavoro Iveco Group /lili

Grade: 2° gruppo qualificato /lili

Salary range: euro 39950 - 47000 /li /ul

📌 Quality Field Engineer (Italia)
🏢 Iveco Group
📍 Italia