pstrong

Primary Job Function /strong /pp

We are looking for a Next Gen Diagnosis Manager to join our Customer Service Diagnostics Team.

This role will coordinate the development of future vehicle diagnostics, contributing to a new ecosystem of autonomous self-diagnosis and repair. /ppbr/ppstrong

Key Responsibilities /strong /pp

Drive the evolution of future vehicle diagnostics, enhancing vehicle capabilities through three key drivers: /pulli

Priority: Prioritize electronic repair procedures for technicians to help ensure a fix-first-time approach. /lili

Accuracy: Develop diagnostic capabilities able to identify root causes at component level, supporting less experienced technicians. /lili

Software management: Enable seamless background software updates for greater peace of mind. /li /ulp

Develop the Service strategy for Software-Defined Vehicles. /pp

Act as the voice of the customer during product development, ensuring that customer service requirements are effectively implemented: /pulli

Collect customer needs and define requirements. /lili

Share and discuss technical requirements with Engineering. /lili

Conduct cost-vantaggi analyses. /lili

Monitor product development activities. /lili

Plan testing activities. /li /ulp

Serve as a bridge between product development teams, customer support, quality, product validation, powertrain and the full vehicle lifecycle, enabling effective collaboration and ensuring alignment of objectives. /pp





Balance electronic diagnostic procedures and external troubleshooting guidelines to optimize overall vehicle diagnostic effectiveness. /pp

Continuously benchmark competitors and market practices. /ppbr/ppstrong

Technical Skills /strong /pulli

Degree in Engineering, Computer Science, Information Technology, or related field. /lili5–8 years of experience in product development, customer service, engineering, software validation or quality within the automotive OEM sector. /lili

Strong expertise in electronic systems, combined with a solid understanding of mechanical, pneumatic and hydraulic systems. /lili

Ability to translate customer needs into product attributes. /lili

Strong problem-solving and facilitation skills. /lili

Experience in cross-functional project management. /lili

Fluent in written and spoken English. /lili

Knowledge of high-voltage automotive components is a plus. /li /ulpbr/ppstrong

Personal Skills /strong /pulli

Excellent collaboration and communication skills: /lili

Team spirit and team-building mindset /lili

Ability to inspire and motivate others /lili

Transparency and empathy /lili

Creative thinker with the ability to think outside the box. /lili

International experience and proven ability to thrive in multicultural environments. /li /ulpbr/ppstrong

Salary Range /strong /pp

Applied contract: CCSL Contratto Collettivo Specifico di Lavoro (Stellantis, Iveco Group, CNH Industrial and Ferrari) /pp

Grade: 1° Gruppo Professionale - Professional Expert /pp

Salary Range: 55.000 € - 69.000€ /pp

Variable payment as per CCSL /p

📌 Truck Customer Service - Diagnosis Next Generation Manager (Italia)
🏢 Iveco Group
📍 Italia