pstrong

Join Cavotec and help shape the future of sustainable industry. /strong /pp

At Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient. /pp

With over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide. /pp

If you're looking for an international environment where engineering expertise meets innovation and customer focus, we'd love to hear from you. /ppbr/ppstrong

Your mission /strong /pp

As a Moor

Master Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions. /pp

You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities. /ppbr/ppstrong

Key Responsabilities: /strong /pulli

Maintain expert level of assigned products’ knowledge and application. /lili

Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering. /lili

Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality. /lili

Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed. /lili

Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D)



and remedial actions are implemented by the CoE. /lili

Identify and propose solutions to escalate any technical or project related risks. /lili

Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards. /lili

Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences. /lili

Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions. /lili

Support the Service Spare Parts Manager in the identification of the spare parts. /lili

Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job. /lili

Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis. /lili

Review and validate the assigned products’ documentation including OM manuals. /li /ulpbr/ppbr/ppstrong

What we are looking for: /strong /pullistrong

Electrical Engineering degree /strong or equivalent background required; /lili

Experience in negotiating international warranty contracts; /lili

Worked in a multicultural environment; /lili

Strong interpersonal skills; /lilistrong

Proficient in English /strong /li /ulpbr/ppbr/ppstrong

Location:



/strong Near Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland) /ppbr/ppstrong

What we offer /strong /pulli

Annual Salary: €35.000 - 55.000, depending on experience and qualifications. /lili

Permanent employment within a well-established and highly innovative multinational company. /liliCCNL Metalmeccanico, including welfare benefits, supplementary healthcare, and pension fund. /lili

Up to 10 paid hours per year to attend medical appointments for yourself and your minor children. /lili

Professional development and continuous learning opportunities. /lili

Flexible working hours and lavoro da remoto policy. /lili

Company canteen and company free parking. /lili

Employee wellbeing initiatives and a collaborative working environment. /lilistrongem

One month of mandatory training in New Zealand. /em /strong /li /ulpbr/ppbr/ppstrong

Our commitment /strong /pp

At Cavotec, we believe that innovation starts with people. /pp

We are committed to fostering an inclusive workplace where diverse perspectives are valued, talent is developed and every individual can make a meaningful impact. /pp

If you are passionate about engineering, innovation and sustainability, join us and help build the technologies of tomorrowstrong. /strong /ppbr/ppstrong

Additional information / How to apply /strong /pp

Interested in joining Cavotec? /pp

Please submit your updated CV in English through our Careers page or Linked

In. /pp

Only candidates whose qualifications closely match the requirements will be contacted. /ppbr/ppbr/ppemu

Candidates not in line with the requirements will not be considered. /u /em /ppstrong

Please attach your updated CV in English to your application. /strong /p

📌 Service Product Engineer - MoorMaster (Italia)
🏢 Cavotec
📍 Italia