Technical Customer Support (Low Voltage) - Apprenticeship
We are looking for an Apprentice for the
Electrical Products (EP) Business Unit
in the
Smart Infrastructure
area who will be trained as a
Technical Customer Support Apprentice in Milan
.
The
Electrical Products Business Unit (EP)
provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution.
During the apprenticeship, you will receive comprehensive training to develop your
technical and customer-facing skills
, supported by a dedicated mentor.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Responsibilities
Providing
first-level technical support via hotline
to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels...)
Handling
incoming calls, emails, and tickets
, ensuring timely and effective resolution
Supporting customers in
troubleshooting and resolving technical issues
Escalating complex cases to internal experts and ensuring proper follow?up
Managing
customer requests, complaints, and service cases
Supporting the creation of
technical documentation, FAQs, and knowledge base articles
Collaborating with sales, engineering, and service teams to ensure a
high-quality customer experience
Monitoring ticket status and maintaining accurate




case documentation in CRM tools
Supporting after?sales processes, including
warranty claims and technical clarifications
Contributing to the identification and implementation of AI?driven solutions and
continuous improvement initiatives
to enhance operational efficiency and customer support services
Required Entry Qualifications
You are under 30 years of age (Italian Apprenticeship requirements)
You have acquired a Diploma, bachelor's or master's degree in
electrical engineering
, electronic engineering or similar
Strong interest in
low voltage electrical products and technical support
Proficiency in English and Italian
Excellent knowledge of MS Office
Knowledge of
electrical distribution systems
and of CRM will be considered a plus
Strong
communication and customer orientation skills
and analytical thinking
Displays strong
learning agility
,
intellectual curiosity
, and
adaptability
Ability to work in a team and manage priorities
Willingness to learn and grow in a
technical support/customer service role
Passion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality
Eligibility to work in Italy
What We Offer




Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi?fi connection reimbursement.
Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on?site lunch options.
Never stop growing: plenty opportunities for continuous and individual learning journeys
An inclusive team culture where you can be yourself
For apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate's educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL).
Join us and be yourself. Inclusion is our ambition!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment. Typically, this kind of position is full?time, however please feel free to ask for a more flexible arrangement if that suits better to you.
Our recruiting team is looking forward to getting to know you!
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📌 Technical Customer Support (Low Voltage) - Apprenticeship (Milano)
🏢 Siemens Mobility
📍 Milano