Your Key Responsibilities
Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion.
Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.
Requirements
7-8+ years of experience within Customer Success, Customer Care, or Support functions.
2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
Proven experience managing teams both locally and internationally – you know how to lead in-country operations while coordinating across geographies.
Must have:



experience working in international (EU) contexts.
Experience operating in a scale-up / hyper-growth environment.
You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
Fluent in Italian and English.
Reporting Line
This role reports directly to the Head of Customer Success.
Compensation
Annual Salary Range: €****** - €******
Equity Package: Align your growth with the company's long-term success.
Benefits
Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
Meal Vouchers: Daily support to make your lunch breaks easier.
Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being.
Team Retreats & Off?sites: Dedicated time to connect, collaborate, and spark bold ideas.
#J-*****-Ljbffr

📌 Customer Care Manager (Global) (Milano)
🏢 Altro
📍 Milano