Overview In this role you will own the end-to-end order-to-cash process for Technogym's international customers, ensuring accurate quotes, timely billing, and a premium customer experience. You will collaborate with sales, service centres and logistics to manage delivery planning, stock movement, and post-delivery feedback. The position sits in the HQ team, shaping efficient logistics flows and customer communication across segments and territories. This is an international, cross?functional role that combines operations with customer care to support Technogym's global service standard.
Responsibilities Process orders from quote to billing with accuracy and timeliness
Ensure a premium customer experience through effective touchpoints
Plan and manage deliveries via the logistics portal (delivery dates, task assignments, activity closure)
Optimize stock and manage purchase orders to HQ




Manage backlog and communicate with Sales to prevent backlog slippage
Update IT systems with customer service data
Oversee Technogym Care activities and provide customer feedback
Conduct post-delivery surveys and resolve issues with customers
Qualifications 2-5 years of experience in Customer Service or Logistics
Bachelor or Master in related fields (see education)
Fluent in English (C1); additional language is a plus
Customer care orientation and strong negotiation/communication skills
Knowledge of SAP – advanced SD module (preferred)
Project management and financial skills; cost management
Advanced analytical skills
Advanced MS Office, esp. Excel
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📌 International Logistics Distribution Specialist (Emilia-Romagna)
🏢 Altro
📍 Emilia-Romagna