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Ready to grow your talent and make an impact? Join us and become part of a company that leads digital transformation!

We are looking for a

Service Expert Intern to join our team in Milan, someone eager to support daily operational activities, collaborate with colleagues across different departments, and contribute to delivering an excellent experience to our customers.

The role involves providing administrative and organizational support, managing documentation and data, assisting internal teams, and maintaining direct interactions with customers to ensure efficient and effective service delivery.

ABOUT US

Namirial supports its customers in their digital transformation journey by providing trusted digital transaction management solutions. Namirial’s digital trust services include solutions for customer onboarding, agreement automation, signature workflow orchestration, identification, multi-factor authentication, electronic signatures, electronic registered delivery, long-term archiving, and electronic invoicing.

Founded in 2000 in Italy, Namirial Group is now present in more than 85 countries and employs over 1400 people. With its international network of more than 170 strategic partners, Namirial serves over three million customers worldwide and processes several million transactions per day. Namirial is accredited as a Qualified Trust Service Provider under the European Regulation 910/2014 eIDAS.

Provide administrative and organizational support to daily business activities

Manage documentation, filing activities, and data archiving

Support internal and external communications

Enter, update, and maintain information within company systems and databases

Assist colleagues with operational and back-office activities

Support cross-functional processes and business operations





Collaborate with teams located in Milan and Trezzano

Build and maintain positive relationships with customers, ensuring timely support and assistance

Ensure accuracy and completeness of documentation and records

Contribute to the continuous improvement of internal processes and operational efficiency

YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE:

Hard Skills

High school diploma or equivalent qualification

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook)

Familiarity with digital tools and business applications

Ability to manage and organize documentation accurately

Basic data entry and administrative management skills

Preferred Knowledge In

Customer service and support activities

Administrative and back-office processes

CRM or document management systems

Soft Skills

Strong organizational skills and attention to detail

Precision and sense of responsibility

Teamwork and collaborative attitude

Proactive mindset and willingness to learn

Flexibility and adaptability

Reliability and punctuality

Positive approach and customer-oriented attitude

Good communication and interpersonal skills

Languages Skills

Basic English knowledge is considered a plus

COMPENSATION PACKAGE

Employment Type: Internship (6 or 12 months)

Additional Information: The internship includes a structured learning path, mentorship and the opportunity to gain hands‑on experience in an international and innovative environment.

WHAT WE ARE OFFERING

Working in an exciting and innovative market environment

Flexible working hours, uncomplicated holiday planning and home office

Dynamic and open-minded working atmosphere with attractive benefits An international and motivated team that welcomes YOU!

At Namirial, we recognize the value of people as a fundamental element of our identity.

We promote a workplace that is open, inclusive, and respectful—where everyone feels seen, heard, and appreciated. xkiyazw

Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.

📌 Service Operations Intern — Flexible Hours & Global Team (Roma)
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📍 Roma