This role focuses on daily operational user support, workstation management, and first-level infrastructure troubleshooting.
Provide directUser Support & Help Desk(on-site and remote) for routine hardware, software, and connectivity issues.
Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
Operating Systems & Applications Troubleshooting
Install, update, and configure standard corporate applications according to company guidelines and procedures.
First-Level Infrastructure Troubleshooting
Perform ERP/SAP administrative tasks such as password resets, user account unlocking, and assignment of standard authorization profiles.
Qualifications At least 5/7 years of experience in similar roles
Knowledge of SAP ERP will be a plus
Local Infrastructure management, Operating System (OS) Troubleshooting knowledge
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📌 Local It Admin (Campo di Ne)
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